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Oracle Utilities Customer Care and Billing Release 2.4.0
4.3.1.2 CC&B Manage Workstation Cashiering
Brief Description
Actors/Roles
Business Process Diagrams
CC&B Manage Workstation Cashiering Detailed Process Model Description
1.1 4.3.1.1 CC&B Manage Payments
1.2 Search for Open Deposit Control
1.3 Evaluate Existing Open Deposit Controls
1.4 Populate and Review New Deposit Control Details
1.5 Override Deposit Control Details
1.6 Request Add Open Deposit Control
1.7 Add Deposit Control
1.8 Populate and Review New Tender Control Details
1.9 Override Tender Control Details
2.0 Request Add Open Tender Control
2.1 Add Tender Control
2.2 Populate and Request Add Turn In Details
2.3 Add Turn In Details
2.4 Evaluate, Review Deposit and Tender Controls
2.5 Make Changes for Turn In Details
2.6 Update Turn Ins Details
2.7Approve Turn Ins
2.8 Update Turn Ins to Approved
2.9 Change Tender Control to Balancing in Progress
3.0 Update Tender Control Status
3.1 Count and Compare Tenders in Drawer to Tender Control
3.2 Change Tender Control to Open
3.3 Update Tender Control to Open
3.4 Populate Denomination Information
3.5 Add Denomination Information
3.6 Populate Ending Balance for Each Type of Tender
3.7 Request Add Payment for Over/Short Account
3.8 Evaluate Ending Balance
3.9 Request Change Ending Balances
4.0 Update Ending Balances
4.1 Request Change Tender Control to Balanced
4.2 Update Tender Control to Balanced
4.3 Review Tenders and Tender Controls
4.4 Request Change Deposit Control to Balancing in Progress
4.5 Update Deposit Control to Balancing in Progress
4.6 Prepare and Request Add Bank Deposit
4.7 Update Bank Deposit Information
4.8 Receive Deposit
4.9 Populate Ending Balance and Request Change Deposit Control to Balanced
5.0 Update Deposit Control to Balanced
5.1 Identify Payments in Error, Unfrozen, or Unbalanced
5.2 Create Payment Exceptions
5.3 Review and Evaluate Errors
5.4 Resolve Payment Exception and Make Changes
5.5 Update Data
5.6 Request Complete To Do
5.7 Complete To Do Entry
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